Talkdesk Conversations 4+

Name: Talkdesk Conversations
Rating: 2.2 (11 reviews)
Author: Talkdesk, Inc.

Talkdesk, Inc.

- 2,2 • 11 notes

- Gratuit

Description

TalkdeskⓇ Conversations Mobile App is a native mobile contact center that puts the power of Talkdesk in an agent’s mobile phone, tablet, or smartwatch.

Superior call handling on the go
Empower agents to professionally handle customer conversations on any device. Conversations Mobile App has all the functionality agents expect, including call controls, status settings, dispositions.

Customer service beyond the contact center
Give every frontline employee the power to deliver exceptional customer experiences by extending Talkdesk beyond the call center to field technicians, outside sales, or location-based workers.

Connect to critical information
Integrate with your favorite CRM or Helpdesk systems, providing agents with quick access to customer context, and time-saving automations.

Stay in the know
Stay on top of key performance metrics with reporting options that are designed to help you better manage remote teams and optimize your customer experience.

FEATURES:
- Inbound and outbound calls
- Sending, receiving and managing SMS
- Status synced with Talkdesk ACD
- Dispositions and notes
- Warm and blind transfers
- Conference and agent-to-agent calls
- Managing call recordings
- Voicemails
- Integration with Talkdesk Analytics & Insights
- Integration with Salesforce and Zendesk
- Dark mode and Light mode
- Version for tablets and smart watch
- Siri and iOS Shortcuts support

7 nov. 2024

Version 6.4.8

Bug fixes and performance.

2,2 sur 5

11 notes

No voicemail option

Voicemail option is necessary for a phone system which I can’t find it in the app.

No conference call option

It would be nice to conference call with the mobile app

Thank you for the suggestion! We are currently working on conference capabilities. Please stay tuned and always remember to keep your app updated in order to take advantage of our latest innovations!

Tells me to contact my admin

I would like to give a better review but it tells me I need to contact my admin to gain access but I am the admin...
Solutions?

We're sorry you're having trouble accessing the app. We recently changed the provisioning process to address this issue. If you're still experiencing any problems, please contact Customer Support and they'll be happy to assist you.

Le développeur Talkdesk, Inc. a indiqué que les pratiques de l’app en matière de confidentialité peuvent comprendre le traitement des données comme décrit ci‑dessous. Pour en savoir plus, consultez la politique de confidentialité du développeur.