TickPick: No Fee Tickets 4+

I have been buying resale tix through TickPick app for a couple of years now and it has found me awesome tickets to sold out shows and even last minute tickets in my hometown and also during my travels. Every ticket has been honoured at point of entry. And I did approach customer service via email once for ticket accuracy and received a response and resolution in less than 24 hours. I also love the no fee policy so that alone has saved me hundreds compared to other sites. Highly recommended!

PLEASE DONT BUY FROM TICKPICK IT IS NOT WORTH IT. THERE IS NO REAL SECURITY / GUARANTEE ON THE TICKET. If you don’t feel like reading, even though you may have purchased a ticket, if the ticket seller does not release the ticket, you will not attend the event, and Tickpick will do little to nothing to compensate you for this. Do yourself a favor and buy directly with the sports team or a reputable ticket seller if you want to be guaranteed access to an event. Also, Tickpick’s customer service is absolutely brutal so it is not worth the time arguing with people who could care less if you get to the event or not.

I bought tickets to an event, and did not receive my tickets within the 24-48hr window they guaranteed. FOUR HOURS before the event, I had to reach out to them to figure out what’s going on. They explained to me that the seller has not released the tickets for the event and they will be reaching out to him for a response. If they can’t reach him, they GUARANTEED me that they would get me other tickets so I would not miss the event. AN HOUR before the event I had still not heard back from them, so I called again. To no surprise, the person who had my tickets could not be reached, but now, they claimed that there were no more seats left in the arena (or at least for the price range equivalent for my ticket which is x2 the price). All they could offer me was a refund (which honestly should have been more considering I was waiting for this event for 2 months and I had to chase after them only to find out that I cant go).

I ended the call, and out of curiosity looked on their website for tickets they could have upgraded me to and THERE WERE SEVERAL OPTIONS. Frustrated, I called back and explained this to them, and instead of using my refund credits and paying the rest of the amount, they only issued me a small credit in which I still had to pay for the tickets (WHICH WAS SUPPOSED TO BE A FREE UPGRADE)!!! I was stuck in the city as I planned to watch the game, so I had no option but to pay. All this is happening with 15 minutes before the event by the way, I had to sprint to the event and ended up missing the first 5 minutes of the period.

After all of this, I wrote a request to get refunded the extra amount I paid as it was absolutely ridiculous how they were able to squeeze more money out of me. I have not yet heard a response; it has been a month that I have been waiting.

Unfortunately for me, I bought 2 events at the same time. The tickets for the second event were actually sent to me ahead of time, which was a bit more relieving. However, what I discovered after this process is that if the event you purchased is a popular enough, Tickpick essentially allows the ticket holder to hold on to their ticket for a fee, whereas the Tickpick customer gets screwed over with almost no customer service. Even if you put up a fight they will still waste your time and money. I learned my lesson, from now on I will be purchasing tickets directly from a sports club or with a reputable company like Ticketmaster, etc.

App is great overall but I purchased two tickets for tonight’s Vancouver Canucks v Arizona Coyotes NHL game in Vancouver. I purchased an $18 beer before heading to my seat only to be told by the usher that the seat I had bought on your App was on an alcohol free zone. As a result I watched the first 15 minutes of period one on the television in the concourse. Not a great experience.