TouchNote Custom Cards & Gifts 4+

It’s just ok now

I used to love the app but I’m less enamoured with every order. The print quality of the images and the cards hasn’t improved in 3 years. Worst of all if you’re from Canada it sometimes takes 4 weeks to receive your postcard. There are other options if you’re in N.A.

Credits that expire?

I’m out. Which is too bad because it’s truly an awesome app.

Developer Response ,

Hi Niki, we would love to not include any expiry at all, but our credit packs are a great way of getting your hands on big discounts in return for which we get certainty around when they're used. You have a year to use the credits but if you need longer there's TouchNote Premium! Any questions, please send our support a message and we'll be happy to help :)

Credits expire?! Wow.

Sometimes I load up my account with a substantial amount of cash because I’m in for the long haul. It’s convenient for me, but it’s also a gesture of loyalty. Well, I just got an email saying I’ll lose my credits if I don’t use them in the next couple of months. You have a year to use the cash you invest and anything left over vanishes from your account. Why? It makes no sense. Bye-bye, TouchNote.

Update: the developer says that the expiration policy was explained at the time of purchase and in the terms & conditions. This is false. In fact, the terms and conditions were changed after my purchase was made. From a customer service email: “Our credits would previously expire after twelve months of inactivity, but we updated our Terms and Conditions and they now expire 364 days after purchase regardless of whether you've used some of them in the last twelve months or not.”

That, people, is called moving the goalposts. For this sneaky behaviour, I continue to boycott Touchnote. And for the breathtakingly cheeky act of trying to make it sound like it’s my mistake, I’m reducing my rating from two stars to one.

Developer Response ,

Hi there, I'm sorry to hear the expiration date of your credits caught you by surprise. Our expiration policy is explained at the time of purchase and on our Terms & Conditions. If you have any questions, please get in touch with our support!