UC Softphone 4+

I hope they fix this app. The Softphone rings and then it rings on my cell and no connection or the soft phone just keeps ringing. I can rarely use speaker option for incoming calls. I can’t dial out a lot of the time or it say’s initiating call for 10 seconds then quits so I have to redial. Lots of bugs to fix. It’s great when it works but not good for business if I can’t answer the phone.

We are required by our organization to use this app on our personal mobile phones. Calls get dropped. Calls don’t ring through, but show as a missed call. Halfway through conversations, you can hear the caller speaking, but they cannot hear you. And it is worse if you try to use it on a wifi signal. In addition to the previous issues, conversations are garbled and broken. I cannot imagine a less productive or more frustrating product to have to have to use.

If I could score this app less than a 1 I would!!

This app certainly has not been what we thought it was going to be when the business switched over from Rogers in 2020. The app is absolute garbage.

The app doesn’t show voicemails, calls sometimes don’t even register (I know because I have seen calls come in but nothing shows up in the call history)! Calls are often dropped, the app crashes frequently and often the call quality is poor / terrible. When a call comes in on the app it rings once and then it is gone maybe to voicemail but certainly not enough time to answer it. I had several callers call yesterday while I was out of the office, 2 leaving a voicemail but neither registered on the app.

Disappointed to say the least!