Visa Airport Companion 4+

New Password on Every Login

Once I get logged out automatically, I am told my password is wrong at signin. I go through the entire Forgot Password process - with the reminder that the new password cannot be the same as the old one. I have reported the issue and was informed that I am the only user experiencing the issue and the developers have been unable to replicate the issue. I have also tried re-installing the app with the same result.

Developer Response ,

Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with our App. Please contact us directly at support@dragonpassuk.com and we will be glad to assist you further. Thank you

Doesn’t work offline, logs out immediately

The fact that this is an app for travel and it doesn’t have offline features is ridiculous. The app can only be used when connected to wifi, and immediately logs you out when disconnected. Needs much improvement.

Developer Response ,

Hello, thank you for your feedback. We are sorry to hear that you have experienced difficulties with our App. Please kindly note that you can log into the app in order to access the QR code while being offline, which would allow you to scan the QR code. However, your feedback is important to us as we take all feedback onboard and are continually working to improve the Visa Airport Companion app. Please make sure that the version of your app is always up to date to see the changes and improvements. If you have any further feedback or issues please contact support@dragonpassuk.com and we will be happy to assist. Thank you

Could use apple wallet support

Loses login information often and all I want is to be able to load the dragon pass card, so why not support apple wallet and allow the card to be linked into it if you cannot fix the login issues with the app.