Name: Xerox® Support Engage
Rating: 1 (1 reviews)
Author: Xerox Corporation

Description

"Xerox ® Support Engage provides direct access to support tools & resources including chat and video calls with Digital Support Experts.

About XEROX® SUPPORT ENGAGE

Support Engage is a comprehensive, end-to-end application for getting access to Xerox Support. Through a simple, conversational interface you can get answers for the range of Xerox devices. The app gives you access to:
• Diagnostic troubleshooting tools (guided help)
• A multilingual intelligent Digital Agent enabled to answer a wide range of technical problem resolution questions
• The extensive and authoritative Xerox knowledge database for technical support
• Access via chat to live Digital Support Experts via an algorithm which matches you to the best available expert
• Audio and video chat with live Digital Support Experts who can provide further support in real-time

NOTE: Digital Support Experts are provided the transcript of your Digital chat at the beginning of your session so that you will not have to repeat the issue or question to the live expert."

Oct 14, 2020

Version 1.1.22

• Improved messaging during live agent transfer.
• Minor bug fixes.

1.0 out of 5

1 Rating

Useless

My name has an apostrophe and I get an error trying to use chat. And they won’t allow the name to be changed, so this app is completely useless.

The developer, Xerox Corporation, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer's privacy policy.