Zapp – 24/7 Drinks & Groceries 17+

Name: Zapp – 24/7 Drinks & Groceries
Rating: 4.4 (24 reviews)
Author: Zapp - Convenience Delivery

Zapp - Convenience Delivery

Conçue pour iPhone

- 4,4 • 24 notes

- Gratuit

Captures d’écran d’iPhone

Description

Thousands of hand-picked products - from daily essentials to luxury favourites to pharmacy needs, delivered across London in minutes, 24/7. We take the hassle out of your everyday life, saving you precious time and delivering moments of magic. Zapp brings the best of the world to your door, with a carefully curated product range that showcases global icons and beloved local brands.

Elevate Every Moment with Zapp, turning ordinary into extraordinary.

Follow us on Instagram @justzapp

5 nov. 2024

Version 2.11.83

We update our app frequently to improve your Zapp experience.
This week's updates:
- Fixed minor bugs to improve the reliability and performance of the app
- Improved general performance

4,4 sur 5

24 notes

Constant delays, poor customer service

It used to be a good service when they were collecting a customer base, however now the delivery time is never accurate, several last orders were late. Latest order arrived more than an hour later than was promised with 0 visibility where the order is (1,25h after it’s been placed), although it showed 20min at the moment of the purchase. I was offered a refund of 1.99 which can be applied only if I place another order, which is not a real refund, but a way to make more money. But also I couldn’t even apply the credit for my purchase.
Customer service is ignoring emails.
Same happened to my friends and colleagues.
Assortment is quite limited, prices are much higher than everywhere else. Small order fee has increased to 3.49, free delivery has increased to 35. Quality of the groceries are poor.
Such a shame to witness such a good start and such a shameful fall.
We are deleting the app, there are better services out there.

Le développeur Zapp - Convenience Delivery a indiqué que les pratiques de l’app en matière de confidentialité peuvent comprendre le traitement des données comme décrit ci‑dessous. Pour en savoir plus, consultez la politique de confidentialité du développeur.