Customer App - Zoho Assist 4+
Live Screen Sharing & Support
Zoho Corporation
-
- Free
Screenshots
Description
The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.
1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.
2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.
Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.
What’s New
Version 1.4.4
Bug fixes and performance enhancements.
Ratings and Reviews
Beware scammers
These people tried to take over 2800 Canadian dollars out of my bank account without my authorization
Developer Response ,
Hi,
We are sorry to hear about your negative experience. Unfortunately, on rare occasions, remote desktop software is misused by scammers. If scammed, please notify your bank of the unauthorized transaction and reset your passwords. Visit our website for more information, and report abuse here: https://www.zoho.com/assist/report-a-scam.html
Used by scammers
This app was used by a scammer in an attempt to take money off my credit card. Beware do not install.
We almost got scammed
Well it’s a great app but u should be careful cuz so many scammers use it to hack into ur bank acc,
Developer Response ,
We are sorry to hear about your negative experience. Zoho Assist is used for customer support by many legitimate technicians. We are not responsible for third-party scams. Reporting fraud helps us, and law enforcement, find scammers. Learn more on our website, and report abuse here: https://join.zoho.com/report-abuse
App Privacy
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Zoho Corporation
- Size
- 39.5 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Bulgarian, Dutch, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Swedish, Traditional Chinese
- Age Rating
- 4+
- Copyright
- © 2024, Zoho Corporation Pvt. Ltd. All Rights Reserved.
- Price
- Free