Customer App - Zoho Assist 4+

Name: Customer App - Zoho Assist
Author: Zoho Corporation

Zoho Corporation

- Gratuit

Description

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.

1. With the Zoho Assist - Customer app, you can let technicians look at your iPhone remotely. The first thing you need to do is to request your technician for a remote session.

2. The technician will then send you a nine-digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.
3. You can then share your screens with the technician at the other end.
4. After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.
5. Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at any time.
6. Additionally, you can configure your iOS device for unattended access by the trusted technician at any time.
7. During an ongoing remote support or unattended access session, technicians and customers can send or receive files of up to 2 GB using the File Transfer option.

Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.

26 juin 2024

Version 1.5

We are excited to Introduce a significant enhancement designed to improve overall performance and deliver a smoother, more efficient session experience. With our updated Video Streaming capabilities during your remote sessions, experience high-quality, uninterrupted screen sharing, ensuring optimal performance and reduced latency.
We are committed to continuously improving your experience and value your feedback. Update now to take advantage of the new Video Streaming feature and elevate your remote support sessions

Le développeur Zoho Corporation a indiqué que le traitement des données tel que décrit ci‑dessous pouvait figurer parmi les pratiques de l’app en matière de confidentialité. Pour en savoir plus, consultez la politique de confidentialité du développeur.

Données établissant un lien avec vous

Les données suivantes peuvent être collectées et liées à votre identité :

Coordonnées
Contenu utilisateur
Identifiants
Données d’utilisation
Diagnostic

Les pratiques en matière de confidentialité peuvent varier, notamment en fonction des fonctionnalités que vous utilisez ou de votre âge. En savoir plus