AVM Venezia Official App 4+

The app fails with basic requests (e.g. when looking for “airport” or “aeroporto”, it does not find the station). Completely useless.

Registration doesn‘t go through
App mentions zones for transport. But there are no infos on zones. Very poor app

If you have bought the venezia card for travelling in Venezia, never download this app. Nobody will help you if there is a problem to charge the card. People think if the app doesn’t work it is normal to pay another ticket for using the vaporetto with a normal paper card.
> So why should you download something that cause more difficulties than help you to travel around Venezia ?

“Any voluntary or involuntary operation carried out by the Customer that involves the loss of the purchased and unused travel tickets or the remaining credit inside the electronic purse is the sole responsibility of the same including, by way of example, cases of uninstallation of the App, malfunction and formatting of the device, loss of the same.

It is the Customer's responsibility to guarantee the data connection and the proper functioning of the mobile device for as long as is necessary to use the service purchased.

AVM will reimburse any purchased or unduly withdrawn transaction only if a debit has occurred due to incorrect processing of the transaction to be charged to the payment system.”