Engati 4+

Name: Engati
Author: Engati

Engati

Entwickelt für iPhone

- Gratis

iPhone-Screenshots

Beschreibung

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.

- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations

- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.

- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.

- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance

17. Okt. 2024

Version 5.16.1

Bug fixes

Der Entwickler, Engati, hat darauf hingewiesen, dass die Datenschutzrichtlinien der App den unten stehenden Umgang mit Daten einschließen können. Weitere Informationen findest du in den Datenschutzrichtlinien des Entwicklers.