EPASS24 4+

Wir haben für Norwegen und Finnland für fünf Fahrzeuge auf fünfmal einem Telefon die App heruntergeladen. Allen wurden die Strassengebühren verechnet, jedoch eine Rechnung kann niemand finden weder in der App noch auf dem Konto eingeloggt übers Internet. Verrechnung ist also komplett intransparent.

the overall user experience needs some improvements. Registered 2 weeks ago, but until today I’m not sure if the EPASS service really works.

Especially the crosschannel experience is not yet state of the art:
1.) Registration Process (web): no 2-step email confirmation (1.confirm email / 2. send welcome mail/subscription confirmation) (btw. mobile number would be cool too)
2.) Registering a car: select a Country specific licence plates is a must (I‘m sure my lic.plate already exists in Norway too). No confirmation by email, that my car has been registered and is ready for the system.
3.) Since 14 days I see no invoice. But there must be any. Since today: No confirmation that my foreign car plate gets detected correctly.
4.) no possibility to upload car details/papers within app. Doing so on web creates (again) no confirmation email.
5.) contacting helpdesk from web creates no auto-reply mail which says „we received your request“.
6.) contacting developers from app store leads to 404 page.

as a user I‘m pretty lost with your service.
in 2022 digital experience should feel different. so please fix all this!! (and talk to the web team too).
thx!