Mirror für Philips TV 4+

la sincronizzazione tra i due schermi è lenta, le immagini differiscono di più di alcuni secondi da uno schermo all’altro.

Ciao,
C'è effettivamente un ritardo tra Mac e TV, che di solito è di circa 1 - 3 secondi (dipende dal modello TV e dalla rete). Ciò è dovuto al comportamento di buffering della TV che sfortunatamente è fuori dal nostro controllo. Cerchiamo costantemente modi per migliorarlo. Come spiegato nella pagina App Store, l'app non è attualmente adatta per attività interattive come i giochi. È buono per es. per mostrare video e presentazioni in TV. Tuttavia, se hai più di 1 - 3 secondi di ritardo, qualcosa potrebbe essere sbagliato. Vi preghiamo di inviarci le vostre informazioni diagnostiche dall'app in quel caso, analizzeremo cosa succede.

I payed to have a basic function that’s free for all other cheap brands, it doesn’t work and I can’t get a refund. I feel robbed. Please, if you’re not sure your product works fine don’t ask for money, it was already frustrating enough before your scam.

Hi ottelop, can you contact us on support@airbeam.tv to explain in what way the app is not working for you? We are very keen to provide a perfect experience for all of our users and if there is something unclear in how the app works, we are here to help you. Please contact us, either via e-mail, Facebook Messenger or through the “send diagnostics information” option in the app. Our support staff is available 24/7 to help you.

This app does not work with my Philips OLED TV. It detects the TV set correctly, and the TV apparently gets SOME sort of communicationm but then reports a wrong or missing „file“ or „file format“. Useless in its current state.

I was in contact with the support, which responded immediately and tried to help. However:

- I was asked to install a sound driver from an external source, which I found a bit fishy. Why is the sound driver, if it is needed for the app to function, not part of the package and distributed with the app?

- I donwloaded and installed the sound driver anyway, but that did not change the situation at all.

- the support then suggested to reboot the TV set, the computer and the router. Oddly, neither the computer nor the TV set is or was ever connected by WIFI since I use good old ethernet cables. The TV set is located three floors down from the computer. The router which I was also asked to reboot is in a different location. I consider it impractical and - on the long run - unacceptable to reboot three devices, run back and forth and check whether the issue is resolved or not. And I also expect that the same issue that arose IMMEDIATELY once the App was launched for the first time would appear again occasionally or regularly. I already have invested quite some time to sort the problem out - time I don’t get paid for.

- Lastly, it turned out that the App apparently blocks port 1900 EXCLUSIVELY and by doing so blocks other apps like UPnP-servers to function properly. After I had quit THIS App, my UPnP apps resumed working again as they should.

Therefore, I decided to give up on trying to fix the issues. For me, the app simply doesn’t function as it should. We live in 2017, and Apps in Apple’s App store usually work out of the box. This is not Linux and not Windows in the 90s where users were supposed to fix driver and port conflict issues.

This is even more valid since the App is not exactly cheap.

Therefore, it deserves for me a one star rating.

Hello Karsten. We checked with our support staff and they explained that they were in contact with your and diagnosed your problem. Their suggestion was to simply power cycle your router, because it was showing an error in the logs. You told them that power cycling your router is too much work. Based on this, can you either remove this misleading review or follow up on this simple suggestion from our support staff, which takes only 10 seconds to execute?