With myHelsana you can deal with all your insurance matters digitally.

The myHelsana app is a quick, easy and accessible way to deal with all of your important health insurance matters, such as your questions, invoices and contact details.

Why it pays to use myHelsana:
• One less pile of paper at home: myHelsana is the digital folder for your health insurance. You can continue to receive documents by post if you prefer, though.
• Scan, send and view invoices.
• If you have any questions, simply communicate with us using the same channel in the myHelsana app.
• Easy admin: you can find your benefit statements and policies at any time and keep track of your deductible and excess amounts.
• Quickly done: Change your address, accident coverage or annual deductible yourself and manage your payment data instantly and easily.
• Prepared for emergencies: your insurance card is also available via the myHelsana app.
• Quick searches: find doctors, therapists or Helsana-recognised fitness centres near you.

You’re in safe hands with myHelsana. Encrypted communication keeps your data secure at all times.

A myHelsana account

More about myHelsana:
Are you interested in myHelsana? Would you like to open an account? You can find more information at

Do you have any questions?
Our support team would be happy to help you: 058 340 93 70

What’s New

Version 2.5.1

Under the main navigation payments -> list of benefits all settled benefits are displayed chronologically. Once you click on the entry details appear. Questions related to the statement can be transmitted directly.

Ratings and Reviews

4.0 out of 5
161 Ratings

161 Ratings

Admiral_slow ,

PDF upload geht nun

Generell zu umständlich ich möchte, pdf öffnen, teilen, helsana app wählen und Empfangsbestätigung in Helsana App. That’s it!

Developer Response ,

Vielen Dank für Ihren Kommentar. Der Fehler „PDF-Upload“ wird in den nächsten Tagen korrigiert und wir würden uns über eine bessere Bewertung freuen. Ihren Input bezüglich der Umständlichkeit nehmen wir gerne auf. Freundliche Grüsse, Helsana

Vitamin.S ,

Auf den ersten Blick „sehr gut“

- Übersichtliche und gut strukturierte App
- Login per FaceID WÄRE klasse 👍🏼

Developer Response ,

Vielen Dank für Ihre positive Bewertung. Fingerabdruck oder FaceID funktionieren, wenn Sie dies auf Ihrem Gerät eingerichtet haben ("Touch ID & Code"). Freundliche Grüsse Ihre Helsana

helsifan ,

Super App

Sehr einfach zu bedienen. Alles sehr übersichtlich!
Wenn man sich bald mittels Fingerprint einloggen könnte, wäre das Top

Developer Response ,

Vielen Dank für die positive Bewertung. Es freut uns, dass die myHelsana App Ihre Erwartungen erfüllt. Das Login mit Fingerprint kommt mit dem nächsten Release. Freundliche Grüsse, Helsana

App Privacy

The developer, Helsana Versicherungen AG, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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