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Zoho Lens 4+
Zoho Corporation
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- Gratis
Capturas de pantalla
Descripción
Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.
Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.
For further comments, suggestions, and questions, please write to us at support@zoholens.com
Novedades
Versión 2.7.1
New feature alert! Introducing the Virtual Pointer for your remote assistance session and swapping cameras for technicians.
Virtual Pointer is the new annotation tool that allows remote experts to direct participants' attention to specific areas with minimized visual clutter. Once it's placed, the Virtual Pointer automatically fades away after a few seconds.
The swap camera functionality enables technicians to switch between the front-facing and back cameras during remote assistance sessions.
With improved battery utilization and performance, you can conduct your remote assistance session for longer periods of time without overheating your device.
We've also bundled a few enhancements in this update, starting with:
Enabled default HD streaming in remote assistance sessions.
Redesigned arrow annotation for an immersive, 3D experience.
Reframed arrow placement logic for improved accuracy.
Privacidad de la app
Zoho Corporation, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
Datos asociados con tu identidad
Los siguientes datos pueden recopilarse y asociarse con tu identidad:
- Información de contacto
- Contenido de usuario
- Identificadores
- Datos de uso
- Diagnóstico
Datos no asociados con tu identidad
Los siguientes datos pueden recopilarse, pero no están asociados con tu identidad:
- Contenido de usuario
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- Zoho Corporation
- Tamaño
- 40 MB
- Categoría
- Negocios
- Compatibilidad
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- iPhone
- Requiere iOS 14.0 o posterior.
- iPad
- Requiere iPadOS 14.0 o posterior.
- iPod touch
- Requiere iOS 14.0 o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
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Español, Alemán, Búlgaro, Chino simplificado, Coreano, Francés, Inglés, Italiano, Japonés, Portugués, Sueco
- Edad
- 4+
- Copyright
- © 2024, Zoho Corporation Pvt. Ltd. All Rights Reserved.
- Precio
- Gratis