全能扫描仪 - 手机PDF扫描 & 文字识‪别‬ 4+

开发者服务态度很好

Hello there!

Thank you for sharing your thoughts with us.

It appears that you enrolled in a free trial but did not cancel the subscription before the trial period concluded.

Please note that subscribing to any plan within the app requires explicit customer authorization, and no charges are applied without this confirmation.

Additionally, deleting the app does not automatically cancel the subscription. To avoid further charges, the subscription must be canceled manually through your iPhone settings.

You are welcome to cancel your subscription by following these steps:

1. Open the Settings app.
2. Tap your name.
3. Select Subscriptions.
4. Find the subscription you wish to cancel.
5. Tap Cancel Subscription. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

You can request a refund from Apple by following the steps below:

1. Go to reportaproblem.apple.com.
2. Choose “I’d like to” and select Request a refund.
3. Select your reason, tap Next, and pick the subscription to complete your request.

In case of any questions, please reach us at dmytroradionov77@gmail.com.

PDF Scanner App & Document Team.

说是免费试用三天，当时下载完发现下载错软件了直接删了也没用，也查看了没有订阅项目，谁知过了三天扣款63，而且还是半夜扣的也没法发现，过了七天又是半夜扣款63，幸好当时没睡发现了，才发现扣了两笔63了，要不就会一直扣下去了，又没用还一直扣，申请退款也不退，这不是欺诈行为吗 我已经在苹果申请两次退款都没有成功，而且扣款之前也没有给我信息提示，而且确实也没用上，下载完发现下载错了，十分钟之内就删除了，所以请求退款126

Hi there,

Thank you for sharing your concerns.

We apologize for any misunderstanding about subscription payments.

The terms of the subscription, including details about recurring charges, are shown during the purchase process. Recurring payments are automatically applied based on the plan you selected.

Apple also sends notifications about these payments to the email address linked to your Apple ID. Please check your inbox for these updates.

To stop future payments, you can cancel your subscription by following these steps:

1. Open the Settings app.
2. Tap your name.
3. Select Subscriptions.
4. Find the subscription you wish to cancel.
5. Tap Cancel Subscription. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

If you need a refund, you can request one from Apple:

1. Go to reportaproblem.apple.com.
2. Choose “I’d like to” and select Request a refund.
3. Select your reason, tap Next, and pick the subscription to complete your request.

For any additional questions, please don’t hesitate to contact us at dmytroradionov77@gmail.com.

PDF Scanner App & Document Team

非常恶心的一个软件 我昨天点进后显示的是前三天免费试用，三天后每周扣费63元，点确认后立马就扣63元 垃圾软件我想请问就是这样恶意扣款的吗？ 扫描软件也是让人大开眼界 建议官方下架该软件谢谢！

您好，

感谢您联系我们。很遗憾得知您的应用体验未能达到预期。

请注意，本应用提供免费试用期，用户可在试用期内探索所有功能，然后再决定是否继续订阅。根据 Apple 的结算政策，如果未在试用期结束前取消，则会自动转换为付费订阅。

Apple 通常会在续订日期前向您 Apple ID 关联的邮箱地址发送提醒邮件，让用户有机会在产生任何费用之前查看或取消订阅。

申请退款：
1. 使用订阅关联的 Apple ID 登录。
2. 选择“我想要”，然后轻点“申请退款”。
3. 选择原因，然后轻点“下一步”。
4. 选择订阅并提交申请。

为确保以后不会产生任何费用，您可以按照以下说明取消订阅：
1. 打开“设置”应用。
2. 轻点顶部您的姓名。
3. 选择“订阅”。
4. 选择订阅，然后点击“取消订阅”。

如有任何疑问，请联系我们：dmytroradionov77@gmail.com。

PDF 扫描仪应用和文档团队