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Freshservice 4+
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
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- 免费
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简介
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
新内容
版本 8.15.1
Bug fixes and enhancements
评分及评论
App 隐私
开发者“FRESHWORKS TECHNOLOGIES PRIVATE LIMITED”已表明该 App 的隐私规范可能包括了下述的数据处理方式。有关更多信息,请参阅开发者隐私政策。
未与你关联的数据
开发者可能会收集以下数据,但数据不会关联你的身份:
- 标识符
- 使用数据
- 诊断
隐私处理规范可能基于你使用的功能或你的年龄等因素而有所不同。了解更多
信息
- 提供者
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- 大小
- 91.5 MB
- 类別
- 商务
- 兼容性
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- iPhone
- 设备需装有 iOS 14.0 或更高版本。
- iPad
- 设备需装有 iPadOS 14.0 或更高版本。
- iPod touch
- 设备需装有 iOS 14.0 或更高版本。
- Apple Vision
- 设备需装有 visionOS 1.0 或更高版本。
- 语言
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丹麦语、乌克兰文、俄文、加泰罗尼亚文、匈牙利文、博克马尔文挪威文、印度尼西亚文、土耳其文、威尔士文、希伯来文、德文、意大利文、拉脱维亚文、捷克语、斯洛伐克文、斯洛文尼亚文、日文、法语、波兰文、泰文、爱沙尼亚文、瑞典文、简体中文、繁体中文、罗马尼亚文、芬兰语、英语、荷兰文、葡萄牙文、西班牙文、越南文、阿拉伯文、韩文
- 年龄分级
- 4+
- Copyright
- © 2024 Freshworks Inc
- 价格
- 免费