Zoho Lens 4+

Zoho Corporation

    • 免费

简介

Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.

Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.

Zoho Lens entails the following features:

Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.

AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.

Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.

Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.


Session Notes
Jot down notes and thoughts during the session which you can reference back later.

Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.

Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.

Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.

Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.




Zoho Lens mobile app is an extension of our web application Zoho Lens.
Download and signup for a 14 days free trial.

For further comments, suggestions, and questions, please write to us at support@zoholens.com


新内容

版本 2.3.4

We've quashed a few bugs and enhanced your snap-shot experience.

App 隐私

开发者“Zoho Corporation”已表明该 App 的隐私规范可能包括了下述的数据处理方式。有关更多信息,请参阅开发者隐私政策

与您关联的数据

开发者可能会收集以下数据,且数据与您的身份关联:

  • 联系信息
  • 用户内容
  • 标识符
  • 使用数据
  • 诊断

未与您关联的数据

开发者可能会收集以下数据,但数据不会关联您的身份:

  • 用户内容

隐私处理规范可能基于您使用的功能或您的年龄等因素而有所不同。了解更多

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