IT helpdesk | ServiceDesk Plus 4+
Zoho Corporation
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- 免费
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简介
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
新内容
版本 5.9
FAFR Support: While creating or editing requests from ServiceDesk Plus mobile app, Administrators can allow field and form rules to be executed by toggling ON Enable Field and Form Rules for Mobile App option under Admin > Templates & Forms > Field and Form Rules.
On updating priority, the Impact and Urgency fields will auto-updated based on the priority matrix.
Scripts cannot be executed via Field and Forms Rules for requests created or edited via mobile app. This feature supported from server build 14501.
评分及评论
App状态修改后,历史中无记录
修改了后工单历史中没有状态变更的记录
Thanks and a want
Please add background application reflush and new ticks notification in the IOS
闪退
最新版,闪退
开发人员回复 ,
We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.5.1). Kindly install the latest update and check. In case of any queries, please write to servicedeskplus-support@manageengine.com to assist you better.
App 隐私
开发者“Zoho Corporation”已表明该 App 的隐私规范可能包括了下述的数据处理方式。有关更多信息,请参阅开发者隐私政策。
与你关联的数据
开发者可能会收集以下数据,且数据与你的身份关联:
- 联系信息
未与你关联的数据
开发者可能会收集以下数据,但数据不会关联你的身份:
- 位置
- 用户内容
- 标识符
- 使用数据
- 诊断
隐私处理规范可能基于你使用的功能或你的年龄等因素而有所不同。了解更多
信息
- 提供者
- Zoho Corporation
- 大小
- 42.4 MB
- 类別
- 商务
- 兼容性
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- iPhone
- 设备需装有 iOS 14.0 或更高版本。
- iPad
- 设备需装有 iPadOS 14.0 或更高版本。
- iPod touch
- 设备需装有 iOS 14.0 或更高版本。
- Apple Watch
- 设备需装有 watchOS 2.0 或更高版本。
- Apple Vision
- 设备需装有 visionOS 1.0 或更高版本。
- 语言
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丹麦语, 乌克兰文, 亚美尼亚文, 俄文, 保加利亚文, 克罗地亚文, 冰岛文, 匈牙利文, 博克马尔文挪威文, 印地文, 土耳其文, 塞尔维亚文, 威尔士文, 希伯来文, 希腊文, 德文, 意大利文, 捷克语, 斯洛文尼亚文, 日文, 格鲁吉亚文, 法语, 波兰文, 波斯尼亚文, 泰文, 瑞典文, 立陶宛文, 简体中文, 繁体中文, 罗马尼亚文, 芬兰语, 英语, 荷兰文, 葡萄牙文, 西班牙文, 越南文, 阿拉伯文, 韩文, 马其顿文
- 年龄分级
- 4+
- Copyright
- © 2023 Zoho Corporation Pvt. Ltd.
- 价格
- 免费