简介

The IT help desk software trusted by 100,000+ service desks world wide

The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry

Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications

Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen

Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket

Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance

What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville

ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services

To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo

Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.

新内容

版本 5.6.5

Customer issue fixes.

评分及评论

2.2(满分 5 分)
12 个评分

12 个评分

denlger

App状态修改后,历史中无记录

修改了后工单历史中没有状态变更的记录

sczkkfh

闪退

最新版,闪退

开发人员回复

We are sorry for the inconvenience caused. We have fixed the issue and the app has been updated in the Appstore (v4.5.1). Kindly install the latest update and check. In case of any queries, please write to servicedeskplus-support@manageengine.com to assist you better.

肉他爹

很好用的软件

建议增加任务附件上传

App 隐私

开发者“Zoho Corporation”已表明该 App 的隐私规范可能包括了下述的数据处理方式。有关更多信息,请参阅开发者隐私政策

与您关联的数据

开发者可能会收集以下数据,且数据与您的身份关联:

  • 联系信息

未与您关联的数据

开发者可能会收集以下数据,但数据不会关联您的身份:

  • 位置
  • 用户内容
  • 标识符
  • 使用数据
  • 诊断

隐私处理规范可能基于您使用的功能或您的年龄等因素而有所不同。了解更多

支持

  • 家人共享

    启用“家人共享”后,此 App 最多可供 6 名家庭成员使用。

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