Now Support 4+

Name: Now Support
Author: ServiceNow

ServiceNow

- 免费

简介

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand.

With Now Support Mobile, you can:
• Track requests and move cases forward
• Stay informed 24/7 with real-time notifications
• Access our library of knowledge articles
• Use our Service Catalog to fulfill requests faster
• Get insights from Ask Kodi, our Now Virtual Agent
• Save time and skip SSO by logging in with facial recognition or touch ID

Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people.

© 2024 ServiceNow, Inc. All Rights Reserved.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

2024年9月26日

版本 18.3.0

Fixed
• Read-only Date/Time field is editable
• Favorites are not saved when switching instances
• Favorited items can’t be removed
• The user is not redirected to the barcode scanner screen
• Fulfillment instruction text is truncated in Now Agent
• The Mobile UI rule to make the date field read-only doesn't work
• Payload sent via Virtual Agent mobile app is different from one sent via desktop
New
• Streamline authentication for external URLs via Configurable External Authentication Browser
Detailed release notes can be found on the ServiceNow product documentation website.