PulseDesk 4+

Name: PulseDesk
Author: Angry Citizen Ltd.

Angry Citizen Ltd.

Diseñada para iPhone

- Gratis

Capturas de pantalla del iPhone

Descripción

Don't lose time or customers! With Pulsedesk’s mobile app, your support team will always be in touch, even when employees are away.

Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.

What can you do with the app?

Receive notifications about inquiries coming in from various channels – email, WhatsApp, Telegram, web widgets, and client portal
See entire correspondence histories along with attached files
Respond to customers
Add categories and tags
Assign tickets and chats to agents
Change the status of tickets and dialogues

This functionality will help customer service agents promptly answer your clients’ questions and keep on top of their assignments. Provide first-class support with Pulsedesk and new customers will soon be regular ones!

To create a Pulsedesk account, go to https://pulsedesk.com/ and register. A 14-day free trial period is available.

Our managers will be happy to answer all your questions!

22 ene 2024

Versión 2.3.0

- Added the ability to create a new ticket;

- We have returned the file download indicator in the creation and response/comments of the ticket;

- Changed the text stating that no tickets were found in the search;

- The name of the group chats is now visible in the list of all dialogs.

Angry Citizen Ltd., que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.