nextbike 4+

Love it!

It’s easy to use, it’s not that expensive and the bicycles are in a really good condition!

The only thing that confuses me sometimes is the payment methods and what happens if I do not have 4g? Can I rent a bicycle while I’m offline? Thank you!

Geliştirici Yanıtı ,

Hey Magdalene, thanks for your feedback! We're glad to hear that you are satisfied with nextbike. You can rent our bikes in the app and via phone as well. Just call your local nextbike customer support hotline, choose a bike and we will open the lock for you and close it again, when you're done with your ride. Best, your nextbike team

Glitchy!

Very often the bikes don’t unlock. If you return a bike then change your mind and want to unlock it again. you cannot. Just says that you returned it recently. It doesn’t even tell you how long you are timed out for. Very user unfriendly.

Also I’ve been charged €20 today despite having an annual plan where I can ride for 120 mins for free. I’ve used about 30 mins of it today and no idea where the charge is from. Customer service doesn’t answer the phone and there’s no live chat. I’ve sent messages in their support/contact form all day with no response. First problem started at 8am this morning when it told me I needed to add a payment method and my profile was incomplete despite me using the bikes since a week already. Then it charged me €1. Which randomly then appeared in my credit. This app is a nightmare!

Scammed me for 20 euro.

Found the bike nowhere near the bike station. Cleaned it and after using it I thought I can leave it anywhere on the pedestrian area. Got a message after 4 hours that I have 20 euro fine for parking in a non bike station. No way am I walking back at 12:00 night to put it back in spot in order to revert my fine (they didn’t even specify that you can do that). Just don’t let your users lock it in a non bike station or at least send your notifications instantly.