Bolt: Request a Ride 4+

Don’t get me wrong, most of the times the service is quite good. However..

I see no reason why I should be charged for cancelling a ride when the driver has not moved for 15 minutes during hours that have almost no traffic at all. While it is a bit frustrating, ultimately I have no problem waiting for twice as long as the app claims but charging me for a service that is straight up not delivered to me is just ridiculous. The service Bolt claims to provide is just not that good.

If you like your drivers watching tv while driving and not wearing masks, this is the service for you, at least in Prague. This is the only ride sharing service where I’ve had multiple security issues to report, and they never give refunds, only discounts on future rides.

After the latest incident where a driver had to be asked not to watch video and wear a mask, and spent the whole ride shouting at me about how I am stupid to care about laws, it was the last straw. The compensation they offered, a credit worth only half the price of the ride, didn’t do me any good because I didn’t feel safe using their service any more. They said “it’s unlikely you will run into the same driver again”, and funnily I think it’s not even the first time their support has told me that.

I have had many issues with drivers over the years becoming aggressive if politely asked to stop doing something that is violating traffic laws. This was the second time in a few weeks I had to ask a driver not to watch tv, and there have been issues with masks countless times. Apparently you only have two minutes after the beginning of the ride to cancel and be refunded, but unfortunately it can take longer than that to notice what is wrong, and then you might be on a freeway or just mentally too overwhelmed by the unhinged lunatic their platform got you stuck in a car with.

There’s not much I can say about the technical side of the apps - it works without major hiccups. But! The arrival times keep changing ALL THE TIME. It is fairly important whether the cab will be there in 2 minutes or 7. Or rather, I’d be happier if you told me it’s going to be 7 and it were 3 rather than the other way around (promised 3 and it were 10).
And secondly, I have no idea hat your requirements for taxi drivers are but I’ve taken Taxify 3 times in two different cities and all of them were downright CREEPS. I strongly suspect one of them was actually a different guy than the one registered in the app. The worst one was in Bratislava - like, I absolutely do not appreciate personal questions about my age, where I live or if I’m traveling alone, especially at night, thank you very much, and I’m not even mentioning the condition of the car. Never had such an experience with taxi drivers, Uber or Lyft. So back to regular taxi services it is, sorry Taxify, your drivers are a bunch of creeps and I did not feel safe with any of them.