Core functionality of Daktela V6 application is accessible also via mobile application. You are able to handle communication with your customers or manage your contact center wherever you are and from environment that is native to your phone.
Mobile application shows by default important parts of dashboard just as you know them from Daktela V6.
- CRM at your disposal
All contacts and accounts saved in your CRM are available right within the mobile application including fulltext search.
- Call dialling
Whatever phone number you may want to dial, you can do this with just one click either directly, from CRM or from ticket contacts. The call will be dialled via Daktela V6 PBX so all features will work including call recording, identification by PBX number and complete statistics and reporting.
- State settings
Do you need to set yourself as ready or set a pause? Mobile application checks your state in realtime and enables you perform changes to it.
You can manage all tickets saved within Daktela V6 including change of major properties, commenting tickets, assigning to other users etc.
- Reply to email
- Bug fixes
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Up to six family members will be able to use this app with Family Sharing enabled.