Buses are clean, spacious, mostly on time and with working Wi-Fi. I travel regularly. App is decent, but there are still things to improve. I personally missed these: - tickets in Apple Wallet/Watch (used to be there months ago) - purchasing multiple tickets at once - user account with possibility to charge credit in advance for future purchases - refunds directly to bank/user account - make app to remember me agreeing with FlixBus conditions and not to force me to scroll and click for every single ticket every time. - automatically cancel the ride and refund when removing the ticket in app. - automatically receiving calendar invitation for the ride I purchased - having some purchasing history report - being able to check current bus position

Would be great if you FlixBus could improve your web info with data you have, so it’s seen straight away in the search what is the bus (the whole route from-to) and also more transparent seat booking info. It’s very confusing not to see any seat mention during the booking, yes - according to the FAQ and logic I should understand I can’t book any seat, but it would be great to see at least one sentence Seat reservation: sorry you can’t book it on this route. That’s very easy, would save passengers tons of questions and thinking where I can reserve a seat. Hope you’ll take suggestions into consideration, thank you.

Když se vám něco ztratí tak vám NEŘEKNOU nic, musíte čekat 2-14 dní na odpověď, a ještě vám diktujou, jak s nima máte mluvit když jim voláte o informace.Ještě v angličtině: The lost-and-found policy at Flixbus is highly suspicious. a) you can only communicate with lost and found through a form b) help desk employees with whom you CAN communicate refuse to speak to you on the subject of lost items and are often defensive and rude when merely confronted with the subject c) it is impossible to learn the address of the places where Flixbus keeps lost items - and asking for this address makes employees suspiciously jumpy d) the items can only be returned between 2-14 days - even though you could probably easily pick up your item should they allow for this by revealing the address of the place they keep lost objects e) One employee told me that 99% of recovered objects are returned - but when they cover everything in so much secrecy, I assume “recovered” means “we have chosen to admit that we have found this item” - so items they want to keep will simply be labeled “not recovered” (and another employee lied that they would “call me tonight” which they didn’t so they DO lie as well.) f) the lack of transparency of the process, which makes it harder for both the employees and travelers, makes me feel like this is just one big ploy to keep people’s possessions

Rating: Low, because I do not recommend using this service at all — REALLY, DO NOT RECOMMEND.Yes, sometimes you can find relatively cheap tickets, yes, you can charge your devices without limits, yes, there is a toilet, and yes, sometimes the Wi-Fi works.I traveled from Prague to Poland (12 hours), round trip. I won’t even mention earlier trips (more than two years ago).In 2 out of 2 trips there was no faucet in the toilet and the seat belt at my seat was NOT WORKING.On my way back the recline lever of my seat was broken (12-hour night trip) and the air conditioning (or maybe just the lack of heating) was blasting so hard that it was impossible not to keep from freezing.As a result, the very next day I got sick with a cold — obviously from hypothermia, even though I put on all the clothes I had in my hand luggage and even three pairs of socks. Sounds crazy, doesn’t it? Keep in mind, I’m a 25-year-old woman with no chronic illnesses. How would your elderly mother or small children survive such a ride?I was lucky that the bus was half empty most of the time, so I had the chance to switch seats. And I had to three or four times because on a 12-hour trip there were six stops, and at each stop new passengers came in and asked me to move from their reserved seat.I believe my anger and frustration are justified because this trip cost me not only nerves but also my health.Why doesn’t your company check the condition of the seats on the bus? You sell seat reservations, after all. Here’s an idea: a simple check-up after every trip could at least exclude faulty seats with broken seat belts from the list of “available for paid reservation.” You’re welcome for the idea.The app is convenient and works reliably, thanks to the developers :)