Help Scout 17+
Support customers on the go
Help Scout PBC
-
- Free
Screenshots
Description
Help Scout's iOS app gives you powerful customer support software in your pocket so you can quickly assist customers from wherever you are. Keep your finger (literally) on the pulse of what's happening with your customers, collaborate remotely, and put the life back into work-life balance — all without compromising your customers’ experience. Build stronger customer relationships through fast, personalized email support — simply log in and get to work!
With the Help Scout app, you’ll be able to:
• Navigate to any Help Scout mailbox with a tap
• Access all conversations and handle those assigned to you
• Reply to customers quickly with saved replies - you’ll look like a genius without even trying
• Apply tags to categorize conversations or trigger automations like magic
• Add notes to conversations to keep everyone in the loop, even in the remote-est location
• Change conversation status with a single swipe
• Keep conversations moving by assigning them to a team member or teams (Plus Plan only)
• Apply custom fields to keep reporting data pristine (Plus Plan only)
What’s New
Version 2024.8
In this latest update, you can now remove snooze from a conversation. Full snooze functionality will be included in an upcoming release, so stay tuned!
Ratings and Reviews
Finally iOS app to a great help desk service
Love using Help Scout and the new app will make it much easier to keep in the loop while on the road
App Privacy
The developer, Help Scout PBC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
-
Help Scout PBC has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
- DUNS Number
- 024267805
- Address
- 100 City Hall Plz 5TH FL Boston Massachusetts 02108 United States
- Phone Number
- +1 5083199471
- help@helpscout.com
- Size
- 70.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 17+ Unrestricted Web Access
- Copyright
- © 2022 Help Scout Inc.
- Price
- Free