HP Sprocket 4+

HP SPROCKET START TO JE SUPER

A DOBRÝ DEN TA HP SPROCKET START SE MĚ LÍBÍ MOC A JÁ DNESKA MÁM RADOST JE SUPER A MĚJTE SUPER DEN A MĚJTE SE SUPER JITKA MARKOVÁ ZE STARÁKU Z DC A AHOJDA

Doesn’t work anymore

After one of the last updates, it does not connect to my Sprocket Plus printer. Even device reset doesn’t help. It’s useless now.

Update: I had to remove the app and install again. It doesn’t suggest this in the help. I had no clue the problem is in the app, because it was telling me the printer is the issue. At that moment I was in the middle of a forrest on a very poor cell signal, so it wasn’t easy either. I used to print pictures for people living in remote areas of Kyrgyzstan, now I don’t think the app is reliable anymore, so I’m keeping my rating.

Odpověď vývojáře ,

Hi. Have you tried to reinstall the app? Before launching the app again, open the 'Settings' app on your mobile device, tap 'Bluetooth' and tap the 'i' next to your printer and tap 'Forget this device' (if listed). Close the 'Settings' app and restart your mobile device. Also, the latest iOS version has several improvements on Bluetooth. Updating may help your connectivity issues. We hope this helps.

Problem with ios 11.2

my new printer does not print from iOS 11.2 :(

Odpověď vývojáře ,

Hi Ladinusamad, we are sorry for the delay in response and for issues you experienced after the iOS upgrade. We are happy to tell you that these issues were all addressed (awhile ago) and all should be working well. We recommend keeping the app and firmware up-to-date as we continue to work hard fixing bugs, improving print quality and providing fun enhancements!