KB‪+‬ 4+

As mentioned app is quite unstable, sometims just crashes, have to restart or unable to work for longer.
Another thing is missing features already working well in old app. For example for me personally templates seem to be just static, migrated, cannot edit them, cannot add new ones… Btw applies also to web app so if this is the new strategy of KB, I am thinking to stop using that bank. Overall not in a good shape.

Dear customer, thank you for your feedback. It is true, that the app does not contain all the features and functionalities like the previous app had, but we are continously improving this app, so many features you used to know (i.e. templates) will be added in the nearest future. Thank you for your comprehension.

Incredibly horrible, painful and time consuming transfer to new app, where I was forced into accepting a paid tarif (which I downgraded immediately to free one), had to choose between enduring multiple phone calls or going to bank myself. I am not going to the bank because you need me to look at you, while you attempt transferring me to new banking and ultimately fail anyways. Old bank account still has automatic mortgage payments linked, but was not transferred and can’t be seen anywhere in the new app. The new app is better looking but worse and featureless compared to the old app. It is not special when compared to other banks and their apps, except the other apps work. The KB app offers minimal information and functions. The whole transfer to new app seems just like a bad attempt to steal money via forcing you into paid tariffs and canceling your old actually surprisingly good products like gold cards with car assistance and travel insurance included. I am looking forward to transferring my mortgages to another bank and forgetting KB even existed.

Hello. We are sorry to hear about your negative experience with the KB+ app. As far as the tariff choice during the transfer is concerned, we transfer the client to the most similar tariff to their original settings. However, in the app, we allow you to operationally change the tariff according to your current needs, including the free "Start" tariff, which you have done. As for the mortgage loan view, you can find it in the KB+ app under the Loans menu and we are gradually trying to migrate most of our products. If you have any further questions, please contact us at kbplus@kb.cz. Martin, KB team.

I was forced to migrate, i expected the new app to work, maybe with a few glitches. I didn’t expect how useless the new app might get. I often can’t even log in. I often get an error saying the app can’t even display my balance. Don’t get me wrong, i understand sometimes the system doesn’t have to work and i get it. But, and i’m not kidding, this app is often unoperational for a week! When i call KB call centre they tell me, they don’t know why the app doesn’t work this time. My desktop version sometimes wants verification via the old app, so i can’t delete it and have to keep it updated. It’s always a lottery. I complained so many times, so many minutes wasted on call centre - nothing improved, nothing changed, nobody helped. I want to transfer my money to another bank. Unfortunatelly i can’t. KB+ is not operational again for a week now.

Hello, we are sorry to hear about your negative experience with KB+. As far as non-functionality is concerned, in the last few weeks we have been experiencing occasional non-functionality for only a few minutes. What you mention is certainly not the standard, nor is the correct functioning of the app. Have you tried turning it off and on? You can also log in to the web version of KB+ via the integrated KB Key in the mobile version of the KB+ app. If you encounter a problem, it is preferable to contact us on the KB client line +420 955 551 505 (Mon-Fri 7:00-22:00, Sat-Sun 8:00-22:00) or by email at kbplus@kb.cz, we would help you resolve it promptly and share the information here. Martin, KB Team.