Kupibilet — cheap tickets 4+

Kupibilet

Na to, ze je to rusky to funguje...

Only ok if you don’t have any problem

I’ve purchased a few tickets via this service (in total for more than 700$) so you would expect them at least try to resolve issues if there are any, right? When one of the airlines canceled the flight the only thing this provider could do is offer a forced refund - which would take up to 30 days and they take almost 40$ out of this refund as fees for their “service” so you’ll get miserable 100$ back, can you imagine what alternative flight you can buy for this money? Probably none When I wanted to have a call with someone to spare myself some time cause you know emails just take long and they lead nowhere, they told me they don’t have any. When I’ve asked if they can change my other flight (which is connected to the one cancelled) in the way the final destination is another City in that country and even for the flight with the same airline they told - it’s prohibited. BUT when I called directly to airline about this change, they were totally okay with that and gave me a calculation within 1working day. So basically if you have any issues with your flight you tell “goodbye” to your money cause the only thing they want is to take their fees and do nothing. NEVER AGAIN!

Odpověď vývojáře ,

Hello! We are very sorry that you have found yourself in such a situation 😞

Through our service you can pay for tickets of different airlines, and the money for them immediately goes to the air carriers, so we can make an exchange or refund only after agreeing any of these operations with the airline — it is the airline that makes the decision and sets the rules.

Conditions and possibilities of actions with tickets depend on airlines' tariff rules. Forced refunds can be requested only for the ticket on which the flight was canceled, and the cancellation of a flight of one airline will not be a valid reason to refund tickets of other airlines on the route — airlines may charge penalties for the return of these tickets.

We have eliminated telephone hotlines and postal services because the unnecessary channels slow down the processing of appeals and disrupt the queue of requests. You can contact our Care Team 24 hours a day via a special online chat on our website or app 👀 Nebuchadnezzar FZ-LLC – developer of travel service Kupi.com