LG ThinQ 4+
LG Electronics, Inc.
-
- Free
Screenshots
Description
Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.
■ Discover the convenience of smart home appliances through the Home tab.
- Control your IoT home appliances from anywhere with our app.
- Get personalized recommendations for managing appliances based on usage history.
■ Monitor your energy consumption data quickly.
- Use Energy Monitoring to compare your power usage with your neighbors’.
- Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
- Use the Smart Diagnosis function to check your product’s status.
- Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Conveniently reference LG home appliance manuals in one place.
- Access a range of content, including function descriptions and essential usage solutions for products.
※ Services and features may vary depending on your product model and your country or region of residence.
The following access permissions are necessary for the ThinQ app.
All the access permissions requested are optional access permission, so even if you do not allow them, you can still use the app except for the related services. (Including OS Request Permissions such as "Siri & Search", "Notification", "Background App Refresh", and "Cellular Data")
[Optional Access Permissions]
• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.
• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
• Photo, Media, File
- To use the smartphone's storage when downloading the information of the product to be connected
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To view photo/video on your smartphone on the TV.
• Media and Apple Music
- To view photo/video on your smartphone on the TV.
• Microphone
- To check product status via Smart Diagnosis
• Local Network
- To obtain the device connecting Wi-Fi info when adding devices
• Bluetooth
- To find and connect to nearby Bluetooth devices when adding a product to the app.
• HomeKit
- To add IoT-based products
• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.
What’s New
Version 5.0.21230
• From the product registration page, you can see and register LG appliances, as well as other company appliances all at once.
Ratings and Reviews
working as expected
Quite reliable app, allows to control air-confitioning unit remotely, even outside the house. More friendly than the remote.
My only conplain would be:
- application was redesigned, I had to re-learn the controls,
- after rach application upgrade, it logged me off, and I had to log-in again,
- when I logged in again, it always prompted me change my account’s password, as it was older than 3 months. I do not have anything important in there, apart air-conditioner remote, so this seems like unnecessary bossing. The possibility to skip the password change is not immediatelly visible.
On the plus side the application is intuitive, easily to see the temperature of AC units, their current settings. You can easily turn the AC on or off remotely over Internet, change its settings, upgrade firmware or run diagnostics.
Overall the application works reliably. To me it is more convenient than the remote, and I am very happy with it. Thank you for this app. 😀
Developer Response ,
Děkujeme
Unusable with the washing machine
Pairing process was too complicated compared with the other brands (connecting to the device's hotspot to be able to set the WiFi params is considered as a backup plan once the proper configuration failed nowadays ... well, except home-made toys I make from time to time - I'm really lazy in that, but those are not commercial products so I'm fine with that).
Error management is terrible - eg. enabling remote control having the door opened means making the app unusable since then on all the devices as the error dE1 persists there even when the door is closed (I don't even know for how long this issue will persist - restarts of the apps nor the washing machine didn't fix it, "Smart" Diagnosis report still the same problem although the machine itself is working correctly w/o any issue).
App's communication with the machine works on the random basis - blank screens/timeouts/successes (there is no connectivity issue for sure as the mobile phone reports excellent signal being behind the machine from the AP's location perspective - unless there is a WiFi antenna worse than on the ESP-01s which work perfectly on the same location).
So, being positive, I can see a huge space for the improvements :-)
Developer Response ,
We hate to see you are having a difficult time using our application. Please send a message via 1:1 Support and a specialist would be happy to assist. ^LG
App is not responding and giving wrong feedback
After half an hour I managed to connect the washing machine to the network. Meanwhile this half an hour process the app fall few times or stopped loading completely. I’ve restarted the phone, removed the device from the plug and restarted the process couple of times. Finally I’m connected, it also shows on the washing machine display but the app is not reading it correctly and ask reconnecting to the network but now additionally it’s not at all possible to open the settings of the device in the app.... So I’ll probably have to delete the device again and restart the whole frustrating process once again. This app is trash! It was not always like this.
I’m using iPhone 11 with iOS 14. What’s the developer advice as I have also the dryer to set up. If it continues this way I’ll go completely crazy in a short time...
Developer Response ,
Dear Customer, please reinstal App in your phone .
App Privacy
The developer, LG Electronics, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- LG Electronics has not identified itself as a trader for this app. If you are a consumer in the European Economic Area, consumer rights do not apply to agreements between you and the provider.
- Size
- 404.6 MB
- Category
- Lifestyle
- Compatibility
-
- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Languages
-
English, Albanian, Amharic, Arabic, Bosnian, Bulgarian, Burmese, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian Bokmål, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Uzbek, Vietnamese
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © LG Electronics
- Price
- Free