Update: The issue was resolved and the communication was in the nice from the company about it. Change to 5 stars. Please fix the login issue. We have to login every time we open the app and on top, 2-3 times before the app actually provides parcel information.

I ordered a package from NL and it has been 2 weeks without any updates. Then i made a complaint and they told me that something went wrong and i should contact the sender to see if they will resend the package or start an investigation with DPD. The DPD team hasn't even provided me with the info about what happened to my package. I don't think the sender wil resend the package for free but at least he will start an ivestigation with DPD. But other than that i payed 175 euros which most likely won't be compensated to me by getting a free reship. Horrible service from DPD. I should've chosen DHL because this has never happened to me with DHL. And also they always ship extremely fast.

They sent me several text messages about the delivery date, so I set aside time for it and waited for them. But the order never arrived...Then the next time, the courier called me and said, "I'll be there in two minutes." And that was it. Of course, he didn't bring my order, and it was sent back to their warehouse again. I was waiting for an order that I needed for work, and I lost money because of this. I do not recommend them to anyone. And it's not about the app, it's about how they do their job. Customer service did not respond to my email either.

The service and the app are straight forward and to the point, especially important to me as a technotard