Dear users, I’m a UX/UI designer, and I’ll be honest with you:Everything is extremely confusing and there are WAY too many buttons.The app seems designed to make you get lost a hundred times and distracted another hundred while trying to find the right screen (for example, to leave a review, check info about a previously ordered item, or literally anything).There’s only one clear and direct path — to pay for your cart.Don’t expect real sales or fun promotions like on AliExpress.They’re just not here.+ Automatic translation of reviews and content works well.Search function is also solid. You can confidently use English, Czech, or Russian.+/- Instant refunds come as app credits,…but it only worked for me a couple of times in the beginning.Again, due to the endless layers of banners, buttons, and repetitive, unhelpful messages, I simply couldn’t figure out what was going on.The purpose of this review is to make life easier for users and to draw the company’s attention to much-needed improvements in user experience.
Hi, thank you for reaching out to us and sharing your concerns. We apologize for the inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team