Uber - Objednej si jízdu 4+

I am not only the user of UBER ( all over the Europe) but also its devoted supporter for many years.
Somehow the service is getting worse... in many ways:
1) accesss restricted areas (like around Charles Bridge) are according to the law accesible for ANY service for residents. Uber drives often do not now exactly that they are allowed to drive to that or that place. They wait at some other place and problems arise (paying for waiting etc.)
2) lately more often happens that drivers choose absolutely unreasonable (and much longer) route to the destination - if you are not a driver yourself, you might not notice. But it happens quite often. The app lets you to appeove the payment for the ride before...well, the price can sound reasonable, you need a drive - so you agree. Later you can be only very surprised, why the route chosen was twice longer than it might have been...(I am not talking about the traffic jams and navi using those info...it happened repeatedly during nights with no reason- just a WRONG WAY chosen!
I am kind of dissappointed by the “developement” of this service.

I rarely use your app since it’s much more expensive than bolt. But when I do use it, your drivers always drive in the opposite direction to force me to cancel. ETA says 5 minutes and I always wait more just to discover that they have no intention to come. You could penalize them or cut their rate at least for this behavior. Once they even lied about me not being with a mask to be able to cancel me because they weren’t where they’re supposed to be.

My last drive with one of your drivers was a terrible experience. He couldn’t take his eyes off of his phone. It was really rude. I don’t mind it to check the navigation for example while the car is in the traffic, but even in the tunnel he was always on his phone sending messages. He also forgot to exit the tunnel so the drive was way longer then it should be, be was paying attention. I don’t think it’s safe to be in car with someone like that. I told him after that it was uncomfortable. I told him in my language and even English, he was a foreigner. He didn’t have a clue what I was saying. So not only you’re drivers are terrible also when I want to tell them about the problem directly I can’t, because they don’t have even a basic knowledge of any other language while in other country. Deleting the app, I don’t have the nerves for this.