Award Winning Dealer e Process Proactive Live Chat is now available as a convenient application for Dealerships and businesses to connect with online shoppers without any wait. Responses through email/phone call can be slow, but with the Dealer e Process Live Chat application, you can be available 24/7 to assist customers with their queries from your mobile device or tablet. Online customers are in search of information and answers to their questions in real time. With our new application you can be ready anywhere and anytime to assist your customers. You will no longer miss out on conversations with potential customers while you are away from computer. Dealer e Process Live Chat application allows customers quick-access for instant solutions with just a few keystrokes from your mobile device or tablet. Instant responsiveness, query resolution and proactivity is all that is needed to win customers over. Taking into account all these factors, Dealer e Process Proactive Live Chat adds to greater customer retention, reduces bounce rate, and increases customer satisfaction.
Key Benefits of Dealer e Process Live Chat Application
1. Chat Prompts
Whenever a visitor lands on your website, a notification automatically informs you of their presence. Therefore, a simple alert leads to establishing a hassle-free one-on-one interaction. Hence, your visitors are just a click away.
2. Ease of Use
Our Live Chat application is simple and easy to use. All you will need is an iOS device and an internet connection. Once you download the app, you will sign in using your login credentials and can begin helping visitors from your website, on the go.
3. Instant Chat Response and Fast Query Resolution
With the integration of Dealer e Process Live Chat app, assistance for customers starts from the very moment they land on your webpage and continues until they leave. The conversations started from your mobile device is as convenient as instant messaging or texting. While email and telephone entail lengthy delays, support through our Live Chat Application heightens response time, thus adding more to customer gratification.
4. A 24/7 Touch point
Unlike similar applications, our Live Chat service is available and accessible 24/7. Research shows that 52 % of the customers would go elsewhere if there is a lack of efficient customer service. With Dealer e Process Live Chat, there are no disruptions, no delays and customers can easily sidestep problems that come with lack of availability.
6. Multilingual Services
This application is flexible, providing support in multiple languages. Simply install a language specific virtual keypad on your device and chat in the language of your choice.
Up to six family members will be able to use this app with Family Sharing enabled.