iFretless Sax 4+

Great and cheap way to get a sax on the iPad

The new version works with wind controllers such as an EWI now - this is great news! By far the cheapest way to play a virtual sax on a mobile platform. Great to play around with. Fast developer response.

Do not spend any money on this!

Could be a nice app, but the “user support” is a real nightmare.
One of the last updates messed up the app completely: audio output of the device will be muted as soon as you start this app. Only a restart of the device will bring audio output back.
I have contacted the support and asked them to fix this. They didn’t even bother to apologize and told me straight away that they will not fix it for some (obviously made up) reasons. End of discussion.
This is the most rude and unprofessional “support” I have ever encountered.

Update: unlike the statement of the developer suggests, this was not about “an iOS version from three years back”, but a nearly current version (at that time), that I had to stay on for a couple of reasons. I still think that you shouldn’t ship updates that you haven’t tested. AND you shouldn’t respond rudely to a customer who asks you to fix your mistake.

Entwickler-Antwort ,

The problem this customer is referring to occurred after a change we made to support a new iOS version caused errors in an iOS version from three years back. Unfortunately we decided not to fix it because we didn’t have any development iPads or iPhones with that old OS on it. Although we could have bought an old used iPad to get the old iOS, we only heard from one customer who was having this trouble and we figured it would be easier for him to upgrade to a newer OS than for us to buy a used iPad. Generally we keep to a policy of supporting the latest two iOS versions. Cases like the one we describe here are extremely rare. This is the only time it happened to us in ten years of business on the app store.

Die iFretless Reihe

... gehört zu meinen Lieblingsinstrumenten auf dem iPad. Verschiedene Instrumentvarianten sind wählbar, Audiobus, Midi-Anbindung möglich und ein wirklich guter Sound. Vorschlag für weitere Instrumente: iFretless Trumpet und iFretless Violine.