Industry Online Support 4+

Siemens AG

Designed for iPad

    • 4.4 • 219 Ratings
    • Free

Screenshots

Description

The Industry Online Support App is your key to a more efficient and successful use of products. With access to more than 300,000 documents about Siemens Industry products, anytime and anywhere, the App supports you in solving problems during project implementation, troubleshooting faults, or expanding or restructuring your plant, for example. It also allows you to create and manage support requests.



You also have access to the Technical Forum and other entries created for you by our experts. They include:
• FAQs
• Application examples
• Manuals
• Certificates
• Product news ... and much more.



Main features at a glance:
• Support Request Management allows you to view and manage all current support requests and stay in touch with the technician in each case.
• Scanning of product/EAN codes to directly display all technical and graphic data of your Siemens Industry product.
• Emailing of product information or entries so that the information can be processed directly at the workstation.
• Easy sending of inquiries to Technical Support. Detailed information can be added with the scan or photo function.
• Content and interfaces available in six languages (English, German, French, Italian, Spanish, and Chinese) – including temporary switching to English.



Watch this short video for more details on using the App: https://support.industry.siemens.com/cs/ww/en/sc/2067

What’s New

Version 5.4.4

Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!

Ratings and Reviews

4.4 out of 5
219 Ratings

219 Ratings

laeufer3 ,

Anbindung an den „Shop“

Es wäre schön wenn man den Preis des Bauteils gleich sehen könnte oder zumindest ein Link in den Shop hinterlegt wäre und man es nicht erst im Browser dann noch raussuchen muss
Ideal wäre eine Funktion das Bauteile dann auf eine Einkaufsliste setzen zu können um es im Defekt Fall oder weil weitere benötigt werden direkt aus der App überträgt könnt
Mit freundlichen Grüßen
Christian

adbcore ,

Prima App, Super praktisch

Die App hilft mir prima bei der täglichen Arbeit. Die Probleme mit dem Scanner kann ich nicht wirklich nachvollziehen. Klappt in der Regel prima, ist aber sehr vom Licht abhängig. Vielleicht lässt sich das in einem Update noch verbessern. Ansonsten liefert die App alles was man so unterwegs an Infos braucht.

Hacky47 ,

QR-CODE auf den Baugruppen lässt sich nicht scannen

Damit ist vor Ort am Schaltschrank die Funktion unbrauchbar. Die Kartons mit dem Strichcode sind schon lange entsorgt und schon gar nicht beim Kunden gelandet.

App Privacy

The developer, Siemens AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Search History
  • Identifiers

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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