Screenshots

Beschreibung

iOTRS is a Nativ Client for the Open Source Helpdesk Software OTRS. It is built as Universal App for iPhone and iPad and is tested against the Current Versions of OTRS (3.2.8 and upwards).

Features:
* Built for Performance (the app tries to minimize and parallelize queries to the server to be fast)
* Universal App - iPad and iPhone
* Customizable - Select Queue Groups you want to see
* Autorefresh
* Ticket Search (Requires patched iPhone Handle)
* Attachment Support - Reading of Attachments on tickets (Requires patched iPhone Handle)
* Create Tickets, Close Tickets, Move to other Queue, Reply with email to Ticket, Add Notes/Articles to Tickets
* Use OTRS Ticket Reply Templates
* Sending Push Messages to the IOS Device on new Tickets, Assigned Tickets or Follow Up Tickets from Customer (In-App Purchase) - Only OTRS 3.3.x and above
* Open with TicketID e.g. iotrs://open/ticketid/122 (Has to be TIcketID, not TicketNumber)

This app requires to have the OTRS iPhone Handle extension installed.

It will work with the Standard OTRS iPhone Handle, but for some advanced Features (Ticket Search, Attachement Support-Reading), it is nessaccery to install a additional OTRS Module - see my support Site.

If you want to have additional Features in the app, please let me know and i will do my best to include it in future releases.

Neuheiten

Version 2.7.1

Fix issue when connecting to Servers with Self-Signed SSL Certificates

Bewertungen und Rezensionen

1.6 von 5
5 Bewertungen

5 Bewertungen

fluse1003 ,

Perfekt für OTRS4

Läuft mit OTRS4 super, insbesondere die Push Funktion ist genial.
Das Programm benötigt aber ein Update! Auch kann man ein Ticket nicht einen passenden Kunden zuordnen.

Xgione ,

Nur für alte Versionen

Leider hat diese App schon lange kein Update mehr erhalten und scheint nicht mit der Version 6 von otrs zu funktionieren, ~6€ für nichts 😕

Christian Stratmann ,

Complicated and not user friendly-app doesn't work

App doesn't work with otrs free, all info is way to complicated and no Users Installation Guide found, how to contact support could not be found under Developers Site... How to contact support, input the server and URL seems not to work as the app does not give a hint and only shows a blank screen. Connected through vpn... iotrs...there is no guide also, where can be the 2 important downloads be done iotrs extension and handle?!

Informationen

Anbieter
Ernst Reiter
Größe
7.1 MB
Kompatibilität

Erfordert iOS 7.0 oder neuer. Kompatibel mit iPhone, iPad und iPod touch.

Sprachen

Deutsch, Englisch

Alter
4+
Copyright
Preis
5,99 €
In‑App‑Käufe
  1. iOtrs Push Message Support 2,99 €

Support

  • Familienfreigabe

    Wenn die Familienfreigabe aktiviert ist, können bis zu sechs Familienmitglieder diese App verwenden.

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