Bitwala - Buy Bitcoin & Ether 4+

Deposited 1k EUR, and now not getting those one-time-passwords to enter the app…no issues with my mobile operator, just Nuri not sending me the OTPs. 1k EUR wasted, thank you Nuri

Hi Igor,

Thanks for your Review. This doesn't sound right 😥 As we’d like to assist you here, please reach out to our customer support team here: https://support.nuri.com/hc/en-gb/requests/new

Have you already contacted our customer support and have a ticket number? If so, please add it to your review OR hand it in through social media and we'l be happy to prioritize your request.

Thanks for your time and have a great day!
Your Nuri Review Team

I was almost done with video ID, then the agent said she could not correct a technicality, said it is more simple to apply again, from scratch! I did, now no iD agents to be found

HI Vchess, we're sorry to hear you had a problem with verification. You can email us at support@bitwala.com or try again in evenings or weekends when the line is less busy and your connection will be smooth. Hope this helps!

IDnow verification not working been waiting for agent for over a week now.

Hi, we are sorry to hear about your experience during the verification process. We fall under the supervision of our national regulatory authority. To open an account it is therefore necessary to verify your identity through a video call. The video verification is processed by our licensed and regulated external partner IDNow.

Sometimes, it is best to try to verify yourself very early or very late during the day as then the capacities are higher. We hope that this information helps! 💜