Enterprise Service Management 4+
OpenText
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- Gratis
iPhone-skærmbilleder
Beskrivelse
The Enterprise Service Management mobile app is the mobile version of Service Management Automation.
Via Service Portal mode, end-users can:
Search service or support offerings, knowledge articles and news
Browse the service or support offerings
Create new service or support requests
Approve or deny the request approvals or change approvals
Accept or reject resolved requests
Smart ticketing and Virtual Agent support
Switch between different tenants
Via agent mode, agent users can:
Search for specific requests/incidents, CIs, people, and knowledge articles or news
View the requests/tasks/incidents in my views
Filter request/task/incident list. For example, filter the requests in a specific priority
Update the detailed information of a request/task/incident
Post comments to a request/task/incident
Add solution or suggested solution to a request/incident
View the detailed information of Person records and contact the person by tapping the phone number, the email address or the location
For full details of our new release please go to OpenText online documentation :
https://docs.microfocus.com/doc/Mobile/SMAX/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SMA-SM/ReleaseNotes
https://docs.microfocus.com/doc/Mobile/SaaS/ReleaseNotes
IMPORTANT: This software requires connectivity to the OpenText Service Management Automation Suite. You may activate the mobile app by scanning a QR code from your company’s Service Management Automation Service Portal web site. You may also contact your IT administrator for an activation URL.
Nyheder
Version 2024.2.0
Fixes some entity form issues.
App-anonymitet
Udvikleren, OpenText, har angivet, at fremgangsmåder vedrørende app-anonymitet muligvis inkluderer håndtering af data som beskrevet nedenfor. Du kan få flere oplysninger her: udviklerens anonymitetspolitik.
Data indsamles ikke
Udvikleren indsamler ikke data fra denne app.
Fremgangsmåder vedrørende anonymitet kan variere, f.eks. baseret på de funktioner, du bruger, eller din alder. Læs mere
Oplysninger
- Leverandør
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Open Text Corporation har identificeret sig selv som en forhandler af denne app og har bekræftet, at produktet eller tjenesten er i overensstemmelse med EU-lovgivning.
- Adresse
- 275 Frank Tompa Drive Waterloo Ontario N2L 0A1 Canadà
- Telefonnummer
- +1 3435988919
- appstorehelp@opentext.com
- Størrelse
- 48,9 MB
- Kategori
- Erhverv
- Kompatibilitet
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- iPhone
- Kræver iOS 15.0 eller en nyere version.
- iPod touch
- Kræver iOS 15.0 eller en nyere version.
- Apple Vision
- Kræver visionOS 1.0 eller en nyere version.
- Sprog
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Dansk, Arabisk, Engelsk, Forenklet kinesisk, Fransk, Græsk, Hebraisk, Hollandsk, Italiensk, Japansk, Koreansk, Norsk - bokmål, Polsk, Portugisisk, Russisk, Spansk, Svensk, Tyrkisk, Tysk
- Alder
- 4+
- Copyright
- Copyright © 2024 Open Text Corporation. All rights reserved.
- Pris
- Gratis