The Fullrate app makes it easier to get started with a Fullrate Mobile solution. You can easily control all the features using the app on a smartphone or a tablet – explore the fatures on the best performing mobile network in Denmark now.
Access to the features listed her depends on which Mobile solution you subcribe with Fullrate.
By listening to your voicemail messages directly from the app you don’t need to call your traditional mobil answer again. With the Fullrate app it’s easy and quick to listen to your messages, rewind and delete the messages. Furthermore, you can record your personal welcome message or send a message as a sound file via mail.
Direct call conversion: Convert a call directly using the Fullrate app and avoid telling the customer to call again to another number. You can convert a call to one person or a group of persons. Switchboard with direct conversion is ideal for small business users, who needs a simple and professional mobile solution for the reception.
Use the queue function and do not worry about missing important calls. With queue function your customers can wait, when you’re busy with another call, and won’t have to leave a message on voicemail or wait for you to call back. In that way you both save lots of time.
With one main number you only have to inform your customers and other relations this nummer and decide whether calls should be answered by one of more persons. Your company’s main number can be either a fixed net number or a mobile number. Using the Fullrate app you can set up calls to be directed to one or more phones at the same time – and in which order. Thereby calls can be answered quickly and flexible.
Record you personal welcome message with the Fullrate app and present yourself or your company in a professional way, before a call comes through. You can also benefit from the welcome message feature by creating attention to your customers on news, campaign offers etc.
Save time and give your customers a professional service using the call menu feature. With the call menu in Fullrate app your customers can just choose a number and then get directly in touch with the given department or person. It is easy and quick to define the call menu from a template in the Fullrate app.
Record conversations and rewind if necessary. Using the Fullrate app you can record the whole conversation and hereafter play, download or share the conversation, and fx use the recording as a meeting resume. Call recording is legal when you yourself is a part of the conversation.
Show secret number
Be able to see the secret number of the calling person, even if the number is registered as hidden or secret. Thereby you can easily decide who should answer the call. The Fullrate app gives the calling person the opportunity to accept that the secret number must be shown just by pressing ‘5’.
Announced call conversion: Use the switchboard with an announced call conversion and provide a top professional and personal customer service. The Fullrate app makes it easier to convert calls, using a mobile phone or tablet, to one person or a group of people. Call conversions handling can be either direct call conversions or via a receptionist who receives the call and announce the call before forwarding it to someone else.
Do not disturb
Avoid getting disturbed while in a meeting or at other times, where you don’t want to get disturbed. It’s easy to add do not disturb periods, or extend an actual period. The feature provides an overview of the do not disturb periods.
With the Fullrate app it’s easy to control opening hours on the phone. You just record a message that can be used outside opening hours. You can use different voicemail messages and change and the opening hours per day.
Optimized performance for users with many voicemails.
Easier to pick speaker for playback of voicemails, also during changing network quality and type.
Ratings and Reviews
Håber det bliver også muligt at optage alle samtaler fra alle apps fx: Snap Og Telegram
Developer Response ,
Tak for din feedback. I forhold til at optage samtaler via andre apps, er det desværre ikke noget vi har udsigt til lige nu, men vi er meget glade for din tilbagemelding og de 5 flotte stjerner, du har givet os.
Manglende forbindelse med 4G
Det er uforståeligt at app’en ikke kan få forbindelse når den ikke er på wi-fi... på 4G er det ofte ikke muligt at aflytte beskeder og bruge app’en...
Developer Response ,
Det lyder meget mystisk, at din app ikke virker på 4G. Vi har ikke umiddelbart nogle problemer, hvad det angår.
Du er meget velkommen til at ringe til teknisk support på 32154500, så de kan kigge nærmere på problemet.
Kan vente over en time i telefonkø for support - ikke i orden!
Developer Response ,
Vi har desværre helt rigtigt været ramt af længere ventetid på telefonerne end normalt. Det er vi meget kede af, men vi gør alt vi kan for hurtigst muligt at svare på alle henvendelser :)
Up to six family members will be able to use this app with Family Sharing enabled.