myPhonak 17+
Sonova AG
-
- Free
iPhone Screenshots
Description
One app to personalize your hearing experience and track health data
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.*
The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).
The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)
Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.
* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices
Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.
Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.
myPhonak can be used with:
Phonak Naída™ (Lumity)
Phonak CROS™ (Lumity)
Phonak Audéo Fit™ (Lumity)
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***
***Advanced Remote Control and Remote Support not available
Device compatibility:
iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility
Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.
IOS is a trademark of Cisco, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
Always seek the advice of a doctor in addition to using this app and before making any medical decisions.
The app is only available in countries where the compatible hearing instruments have received official approval for distribution.
myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
What’s New
Version 6.7.0
New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+
- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements
Thank you for using myPhonak!
Ratings and Reviews
Det føles rart at kunne se …
Det er rart at kunne se om apparaterne er tændte ( engang imellem syntes jeg ikke jeg kan høre en rasle lyd når jeg lige rører bed dimsen bag ørene 🤭) og så er det også godt at kunne følge med i hvor mange % der er tilbage eller om de køre nogenlunde ens. Jow jeg er glad.😋bedste hilsner fra Sanne
Developer Response ,
Thank you so much for taking the time to leave an excellent rating. We really appreciate!
Can you please be more specific about the sound issues you're facing with the hearing aids and please send details of what you’re experiencing to our customer support at: apps@sonova.com
Further, the battery status is shown only for rechargeable Phonak hearing aids models in myPhonak app. It will not be available for Phonak non rechargeable hearing aids models. We will forward your feedback to our developers team.
Regards, Sonova Apps Team
Last update!
Last update just ruined the use of my hearing aid. I can not use the app as it will not connect to the devices. It’s not good enough Phonack. Best regards Torben
Developer Response ,
We sincerely apologize for any inconvenience you have experienced with myPhonak app. Sometimes a connection to the hearing aids cannot be established after an app update - OS update of the smartphone - or when the fitting of your hearing aids has changed. In this case a full reset of the app is recommended which includes the deletion of the Bluetooth pairings and any Bluetooth settings. Please follow the instructions given in this FAQ article: https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-iPhone?language=en_US. For any help and support please visit our website: https://product-support.phonak.com or contact us directly: https://product-support.phonak.com/s/contactsupport.
hearing aids do not Connect to Bluetooth
I’ve had this issue for a while since i Got new hearing aids that Can now Connect to Bluetooth, but i’ve been searching for help a Long time. I’ve resetted my phone. I’ve deleted and redownloaded the app, but it still doesn’t connect. Please give support or fix the problem if possible.
Developer Response ,
The two Bluetooth devices LE_R- Phonak and LE_L- Phonak are for the myPhonak app and they connect automatically when the user starts using the app.
We recommend you to follow the reset steps given in the below link.
https://product-support.phonak.com/s/article/How-to-repair-connection-issues-with-the-myPhonak-app-on-iPhone?language=en_US
If the issue still persist then please contact us at: apps@sonova.com
Regards, Sonova Support Team
App Privacy
The developer, Sonova AG, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
-
Sonova AG has identified itself as a trader for this app and confirmed that this product or service complies with European Union law.
- DUNS Number
- 480662550
- Address
- Laubisruetistrasse 28 8712 Staefa Switzerland
- Phone Number
- +41 589280101
- sonova.apps@sonova.com
- Size
- 160.8 MB
- Category
- Medical
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Languages
-
English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Lithuanian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 17+ Frequent/Intense Medical/Treatment Information
- Copyright
- © 2023 Sonova AG
- Price
- Free