Roche Direct 4+
F. Hoffmann-La Roche
Designet til iPad
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- Gratis
Skærmbilleder
Beskrivelse
Roche Direct is Roche's first augmented reality solution enabling Roche's customers, customer support agents and field service agents to interact with each other remotely through a one directional video stream when dealing with an instrument issue in the lab.
Unlike classic phone support, the customer support agent and the field service engineers will be able to speak and see your environment in real time while providing you guidance through a live video stream.
Roche Direct Benefits:
The application requires no registration or effort once downloaded on your iPhone or iPad.
Roche Direct allows you to simply show us the issue instead of explaining it.
The Roche expert will be able to provide you with real time guidance to self-fix your issues in the lab, ensuring little to no instrument downtime.
Roche Direct features:
One-directional video stream offering snapshots, video pointer, annotations and chat functionality during the live video stream. The video calls allow the expert to take a remote snapshot from the video stream and use the annotation functionality to identify and help you solve the instrument issue.
The conference functionality allows multiple people to join a single session, look at a video stream and collaborate in solving an instrument issue. This function can be helpful when troubleshooting a complex problem.
As the expert, you can use remote settings to change the customers video or audio settings to help improve their connection.
Roche Direct's 3D model viewer feature allows you to upload, view and manipulate model components including removal of subcomponents, transparency and explosion views or added colored annotations to model surfaces - initially, this feature is reserved for expert users.
Support sessions in Roche Direct are established with a combination of service number and connection code, which means no registration or personal information is needed. You will only need your iPhone or iPad with internet connection.
Nyheder
Version 4.0.1
Feature enhancement for session handling, varios UX enhancements and fixes and finally various security enhancements targeting authorization.
App-anonymitet
Udvikleren, F. Hoffmann-La Roche, har angivet, at fremgangsmåder vedrørende app-anonymitet muligvis inkluderer håndtering af data som beskrevet nedenfor. Du kan få flere oplysninger her: udviklerens anonymitetspolitik.
Data indsamles ikke
Udvikleren indsamler ikke data fra denne app.
Fremgangsmåder vedrørende anonymitet kan variere, f.eks. baseret på de funktioner, du bruger, eller din alder. Læs mere
Oplysninger
- Leverandør
- Roche SAS har ikke identificeret sig selv som en forhandler af denne app. Hvis du er en forbruger i Det Europæiske Økonomiske Samarbejdsområde, gælder forbrugerrettigheder ikke for aftaler mellem dig og leverandøren.
- Størrelse
- 97,6 MB
- Kategori
- Erhverv
- Kompatibilitet
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- iPhone
- Kræver iOS 15.0 eller en nyere version.
- iPad
- Kræver iPadOS 15.0 eller en nyere version.
- iPod touch
- Kræver iOS 15.0 eller en nyere version.
- Mac
- Kræver macOS 12.0 eller en nyere version og en Mac med Apple M1-chip eller en nyere version.
- Apple Vision
- Kræver visionOS 1.0 eller en nyere version.
- Sprog
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Catalansk, Engelsk, Forenklet kinesisk, Fransk, Italiensk, Polsk, Portugisisk, Spansk, Tysk
- Alder
- 4+
- Copyright
- © 2023 F. Hoffmann-La Roche
- Pris
- Gratis