Twilio Flex 4+

Name: Twilio Flex
Author: Twilio, Inc.

Twilio, Inc.

- Gratis

Beskrivelse

Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.

Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.

Flex Mobile requires an existing Twilio Flex account.

9. jul. 2024

Version 0.11.0

New
• Unified Profiles is now available in Flex Mobile!
• Added the ability to show an undelivered status for failed messages.
• Implemented system browser for latest SSO authentication flows.
• Added support for VoIP calling with customers.

Fixed
• Reduced average app initialization time by >3 seconds.
• Disabled attachments functionality when a task is in wrap-up status.
• Fixed the ability to accept inbound calls while on an active call.

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