Engati 4+

Name: Engati
Author: Engati

Engati

Diseñada para iPhone

- Gratis

Capturas de pantalla del iPhone

Descripción

Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox

- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.

- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.

- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations

- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.

- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.

- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance

17 oct 2024

Versión 5.16.1

Bug fixes

Engati, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.