![](/assets/artwork/1x1-42817eea7ade52607a760cbee00d1495.gif)
Groundguide OTR 4+
Groundguide, Inc.
Diseñada para iPad
-
- Gratis
Capturas de pantalla
Descripción
Groundguide OTR is a customer service app designed conveniently for our driver-clients. The app facilitates seamless communication and support between them and the company.
The app is designed to provide a convenient and efficient channel for driver-clients to interact with the business, seek assistance, and resolve any issues or inquiries they may have.
Here are the key components and functionalities typically found in the Groundguide OTR app:
1. *User Interface:* It offers a user-friendly interface that is easy to navigate, ensuring a positive user experience for driver-clients seeking help.
2. *Support Channels:* It provides multiple support channels, such as live chat, messaging, email, and phone support, allowing driver-clients to choose their preferred method of communication while on the road.
3. *Real-Time Chat:* It includes a real-time chat feature, enabling driver-clients to have instant conversations with Groundguide customer support agents.
4. *Ticketing System:* It incorporates a ticketing system to organize and manage customer inquiries systematically, ensuring no driver-client request goes unnoticed or unresolved.
5. *FAQs and Knowledge Base:* A comprehensive FAQ section and knowledge base are included, allowing driver-clients to find answers to common questions without contacting support.
6. *Notifications:* The Groundguide OTR app can send timely notifications to customers regarding their inquiries or important announcements.
7. *Secure Authentication:* It ensures secure authentication to protect customer data and privacy.
8. *Escalation and Routing:* It can escalate complex issues to higher-tier support or relevant departments for specialized assistance.
14. *Analytics and Reporting:* It includes analytical tools to track customer service performance, measure response times, and identify areas for improvement.
Overall, the Groundguide OTR app serves as a crucial tool to build strong relationships with Driver-clients, deliver excellent support, and enhance customer satisfaction.
Novedades
Versión 2.82029.0
Bug fixes, performance improvements
Privacidad de la app
Groundguide, Inc., que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.
No se recopilan datos
El desarrollador no recopila ningún dato en esta app.
Las prácticas de privacidad pueden variar; por ejemplo, según tu edad o las funciones que uses. Obtén detalles
Información
- Vendedor
- Groundguide, Inc.
- Tamaño
- 410.1 MB
- Categoría
- Negocios
- Compatibilidad
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- iPhone
- Requiere iOS 12.4 o posterior.
- iPad
- Requiere iPadOS 12.4 o posterior.
- iPod touch
- Requiere iOS 12.4 o posterior.
- Mac
- Requiere macOS 11.0 o posterior y una Mac con el chip M1 de Apple o posterior.
- Apple Vision
- Requiere visionOS 1.0 o posterior.
- Idiomas
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Español, Alemán, Checo, Chino tradicional, Coreano, Danés, Finés, Francés, Griego, Hebreo, Hindi, Húngaro, Indonesio, Inglés, Italiano, Japonés, Lituano, Neerlandés, Noruego bokmål, Polaco, Portugués, Ruso, Sueco, Tailandés, Turco, Ucraniano, Vietnamita, Árabe
- Edad
- 4+
- Copyright
- © 2023 Groundguide Inc.
- Precio
- Gratis
Compatibilidad
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