Ana Vodafone ‪٤+‬

Nice app with a clean UI but missing important info about the paid services it provides. While browsing around and checking services it will auto subscribe you to a lot of services. Clicking on a service to see what is it and how can you use it will automatically subscribe you to it and you will receive SMS saying they took money from your account and it will be automatically renewed every month THEN they will tell you what this service do and how can you use it. Not a great user experience.

The application is of very poor quality, one that doesn’t suit a reputable company like vodafone. Apart from the very hard UX and the disorganization of services scattered between tabs, and the lack of on-boarding and many other basic mobile app functionalities, I am most frustrated about two things. The app is only designed for users with mobile operator as Vodafone and neglects USB users, for instance, so that I can reset my password, I have to do it over 3G which is frustrating if I have the app operating on a phone with another mobile operator, and I can’t log in to see my USB usage. The other more frustrating thing, when I finally logged into the app, and pressed the menu, I was met by a totally black empty screen with no buttons for the services to click.
Furthermore, the application does not display accurate information at all, but that is only regarding my USB package and usage. For example, my maximum data usage I signed up for was 20GB, whilst the app displays 40GB. While that is trivial, but it is very very unprofessional. Overall, I dread using this application, and while it should be an easy mean to do the most basic tracking and recharging of my service, the app makes it really hard for me to do so, and finally, I would NEVER trust an application like this with my credit card information. I am very very disappointed.

The app is indeed much better and user friendly after the most recent update; but the app lack any technical support and I couldn’t reach anyone in Vodafone to help. All the employees aren’t informed with what to do or who to escalate to when there is a technical issues with the app. I have contacted “888” call center more than half a dozen time so far; eventually, the last call suggested visiting a Vodafone branch for technical support. I visited 2 different branches to find out that technical support staff are no longer available on Vodafone branches premisses. The customer service employee there directed to call “2828” for technical support. I called “2828” to find that this is an automated message that provides info about ADSL services. I searched through the app to try to find a way to contact the provider but nothing available.