Apple Support 4+

Dear Ms. Safa , Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent for giving me the best information and your help my issue and recommending strategies for achieving them. Your advice was very helpful and gave me a new perspective about apple thank you so much safa I really happy to talk to you and thanks apply support team .

I am really frustrated from the the way your personnel handled my issue. I have bought my devise(xs) just a year and a half ago. Since i bought it , it showed to be faulty device . Firstly, the face ID stopped working , it does not recognize me . Following, a problem of invisible line popped up( multi-touch) . To add insult to injury, the speakers were not functional properly, i can barely hear the other party on the phone .The issue was not just not the faulty device of your company. It was absolutely unprofessional and disrespectful to keep my issue unaddressed by your customer service representatives. I called a dozen of them and every time i call , i keep repeating the incident, i get promised to handle this problem but nothing happens and no one calls back . This keeps happening over and over again , totally overlooking the inconvenience your company has caused me . To be honest, this was not the after service i expected from the after sale of a company as reputable as yours. Paying that amount of money for this device , this is never the response i expected. Accordingly , i want a prompt action to be taken if you are really keen on having loyal customers. Not managing this problem will make me never recommend Apple devices, never

I have the worst experience , i have i cloud 2T since 2022 … had iphone 13 pro max , backed up everything on icloud and even another back up on the laptop on itunes to make sure nothing gets lost since my photos are my life , my work and my kids memories so its a death issue for me …. After restoring the back up on my new iphone 14 pro max i noticed am missing photos , kept rechecking nothing lost almost 8000 photo and video from AUG 2022 till FEB 2023 including kids , famiky trips birthdays everything … devastated!! Contacted the support talked and emailed and NOTHING they cudnt do anything about it !! NOTHING .. now same thing is happening i have apple care for 2yrs cant change my phone because it isnt backing up all photos and videos !!! Senior support cant help !! I have been paying since 2022 monthly icloud storage and apple care and both are usless i lost 8000 memory and this is nothing for them they didnt even offer anything for an apology .. i still have a case with apple till the date .. NOTHING !!! Useless support