CIB Mobile Banking App 4+

Firstly, I believe the recent update represents a significant advancement. The app is now quicker and has a more modern feel. Both the user experience and interface have improved greatly.
Nevertheless, I think an essential feature is still lacking.

In the international transfer dialog, there is a purpose field. It is unclear whether this field will be used as a payment reference visible to the receiver or if it is simply collected by the bank.

Some companies require customers to enter a specific payment reference when transferring money to them. This helps the companies track their payments efficiently, especially since they handle a large volume of transactions.

I recommend including a description beneath the purpose field to clarify its intended use, and more importantly, enable users to set a reference payment that is visible to the receiver.

Dear Valued Customer,
Please send us your mobile number and your inquiry in our email ( socialmedia.support@cibeg.com ) in order to assist.

“I would like to express my sincere gratitude to the development team for the amazing updates made to the app. All of my requests have been implemented perfectly, including the improved user interface and the addition of facial recognition login. The changes have been noticeable and have greatly enhanced my experience. Thank you for listening to my feedback and executing it with such professionalism. I wish you continued success and growth in the future.”

Thank you. We always aim to provide our customers with the best service.

Huge improvement over the old dysfunctional app however some things are still buggy like the transactions history being in the wrong order and the bonus points redirecting you to a broken website

We are here to serve you and your opinion matters to us. Rest assured that your voice is heard and we will forward your feedback to the concerned department.