justclean ‪٤+‬

Thanks justclean for making our lives easier by giving us a hand in all our home chores

Hello,
Thanks a lot for your 5-star rating, we're glad you liked our app!

Been a customer for more than a year with regular requests.

Last request was for 1 hour floor mopping for an empty 1 bedroom appartment. The cleaner took 1 hour to clean only 1 room that is 8 m2. When i went back to check she left the floor with water every where without drying it saying she have completed the service. Called customer service they did nothing no response and when they did over chat they said it is my fault as i only booked 1 hour. It is an empty appartment for god sake and we were living in it just 1 hour before we asked for cleaning. The cleaner said it was too dirty thats why she needed more time. Same appartment got cleaned weekly for 2 hours with all the furniture including mopping and dish washing.
Customer service called and said we will give you 15 dhs as if i am waiting for this kind of compensation. Thankfully used another app that came in minutes and finished everything in few minutes.

Hello Sir/Madam,
thank you for taking time and explaining your experience, we're really sorry about your unpleasant experience with your last order, kindly provide us your contact details at customercare@justclean.com, we will do utmost to make it up for you,
Also incase of any dissatisfaction with the service we urge you to open a ticket through help-center to immediately compensate / take appropriate action.
looking forward to hear from you soon.

Çok

Aye