MyAXA Egypt 4+

Name: MyAXA Egypt
Rating: 2.4 (1877 reviews)
Author: AXA Egypt

AXA Egypt

- 2,4 • 1,9 k notes

- Gratuit

Description

One application “MyAXA", for an exceptional insurance experience and enhanced services.
With “MyAXA” application, you are one click away from your plans and all AXA services, the new application will provide you with the following features

Local Health Insurance:
• Digital Card: View a digital copy of your insurance card along with your beneficiaries.
• Tele-medicine: Have access to speak with doctors 24/7 through video and voice calls, where you can ask them about any symptoms, get medications prescribed and shared on your email
• Medication delivery: Order your medication with a click of a button and it will arrive to your door step, service powered by Yodawy.
• Network providers: Have access to more than 3000 medical providers.
• Service Requests: Request several services like Medical Approvals & Chronic Medications.
• Benefits: Preview your current policy benefits.

Global Health Insurance:
• Digital Card: View a digital copy of your insurance card along with your beneficiaries.
• Tele-medicine: Have access to speak with doctors 24/7 through video and voice calls, where you can ask them about any symptoms, get medications prescribed and shared on your email
• Medication delivery: Order your medication with a click of a button and it will arrive to your door step, service powered by Yodawy. (Available in Egypt only).
• Network providers: Have access to more than 3000 local medical providers along with the Global medical network.
• Service Requests: Request several services like Medical Approvals, Chronic Medications and Claims.
• Benefits: Preview your current policy benefits.

Car Insurance:
• Digital Card: View a digital copy of your car insurance cards.
• Motor quotation: Request a motor insurance quotation.
• Workshop Locations: Have access to all AXA’s auto service centers providers.
• Service Requests: Request several services like Claim Inquiry & Policy Inquiry.
• Benefits: Preview your current policy benefits.

Life & Savings insurance:
• View Policy: Policy information as policy number, policy issuance date and end date.
• Policy Details: Benefits Details.
• Fund Details: Fund Values & Monitor Fund Performance.

Also, application is available for Non-AXA customers to discover all AXA products and services.

3 nov. 2024

Version 2.15.1

General Bug fixes and Improvements

2,4 sur 5

1,9 k notes

Good way of communication but unstable performance

Finally the company reacted to their customers and succeeded to give instant access to be able to see their investments… but the app performance is fluctuating for a period of 9 consecutive days app figures were frozen - not reflecting the actual situation of the policies- I had to contact the call center in order to get the latest situation. Consistency is a MUST when you turn into digital
Sometimes I cannot find my policies reheated on my account
Please exert more effort in stabilizing your app performance

Very bad experience with renewals every year

If there was a rating less than 1 star I would give it. ’ve had the worst experience with AXA during the renewal process and it is the same every year. The application doesn’t work and doesn’t show that the policy has been renewed. When I complained, customer service through the hotline informed me that it takes 5 days for the application to reflect the renewal. When I asked them what if I needed to go to the hospital, they told me that it would be updated on the app in about 5 days and that I should wait. I waited and complained more than 5 times and asked to speak to a manager, but nobody bothered to call. Only when I reached out to AXA Global did someone solve my problem and someone reached out to apologize. The application worked about 2 weeks after the renewal. In addition we no longer have an account manager that we can turn to when we have any issues so there is nobody that you can speak to to solve any issues or answer any questions or concerns.

The worst experience of medical insurance in Egypt

The customer service/ Complaining teams are unprofessional and don’t have a solution for what they did.
Ex: i paid for an insurance policy for my daughter (new born baby) and they mentioned after payment that there is no more cards and everything will be via QR codes and applications, to create an account for my daughter they want her mobile phone and email and neither mine nor her mother can put ours, we have to buy a new mobile dual sim cards or buy a new mobile for the baby!!!! This is the CS way to solve the problem.
I can’t get my money back and can’t do claims.
This is totally mess and when you ask for escalation, they answer that you can come to the office, but the answer will be the same.

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